Customer Complaint Management System

Complaint Handling Process

We place a high value on customer happiness. We'd want to hear about any positive interactions you've had with us. Alternatively, if we have fallen short of your service expectations, please let us know. Our employees are dedicated to taking concerns seriously and addressing them in a timely and equitable manner.

You have the option of filing a complaint orally or in writing. We recommend that you submit your complaint in writing because the accuracy of the information is critical to us in quickly resolving the issue. You may also provide any pertinent documents pertaining to the complaint.

Complaint Channels

• Call our Contact Centre at 118 or SMS at 8118
• Email: ccms@pitc.com.pk

How we handle your complaint

Complaints are recorded, investigated, and resolved according to company policy. You will be notified once your issue is processed.

Further Escalation

If you feel that your complaint was not resolved in a satisfactory manner, you may escalate your concern in writing to:

Head, Quality & Assurance
Email: qaccms@pitc.com.pk